Terms and Conditions

Required Disclosure

Utility Core LLC is an independent customer support company. We are not a utility provider and are not affiliated with, endorsed by, authorized by, or acting on behalf of any electricity, natural gas, or utility company. Customers may also contact their utility provider directly through the provider's official customer service channels.

1. Advisory Services Scope

Key Provisions

Utility Core LLC offers informational support and step-by-step guidance regarding electricity and natural gas accounts. Our representatives assist with general billing explanations and service transfer navigation. We do not operate as a utility company.

We provide advisory guidance only. We do not manage physical power lines, handle emergency gas services, or process direct utility bill payments.

2. Limitation of Liability

While we strive to provide accurate information, we are not liable for errors, omissions, service interruptions, or actions taken by your actual utility provider. All decisions made based on our guidance remain the user's sole responsibility.

3. User Responsibilities

Users must maintain direct relationships with their utility providers. You are responsible for ensuring your utility bills are paid directly to your authorized provider and that all physical service requests comply with local regulations.

All official account modifications must be finalized directly with your regional utility provider.

Have questions about these terms?

Contact our independent support team directly to clarify our advisory role or general service capabilities.